Target Start Date: As soon as possible (ideally within 1 week of offer acceptance)

Agency Partner: Staff 4 Half (on behalf of a premier E-commerce Growth Agency) Location: 100% Remote (LATAM)

The Opportunity

Staff 4 Half is sourcing a high-caliber E-commerce Account Coordinator. This role is built on a pure e-commerce foundation, supporting a specialized agency that scales high-growth Direct-to-Consumer (DTC) brands.

This is a "high-growth" position designed for a sharp, technically-minded professional who understands the mechanics of online selling. You will be the "engine room" of the agency, ensuring that as brands scale across multiple marketplaces, their data, inventory logic, and backend processes remain bulletproof.

What You’ll Do

1. E-commerce Operational Precision

• The Source of Truth: Manage the backend of client stores across Shopify, Amazon Seller Central, Walmart, and eBay.

• Data Integrity: Reconcile orders, Purchase Orders (POs), and invoices. You are responsible for ensuring SKU mapping is 100% accurate across all platforms to prevent inventory discrepancies.

2. Master the Data (Spreadsheet Engineering)

• Advanced Analytics: You will live in Excel and Google Sheets. We need someone who can perform complex data cleaning and matching using XLOOKUPs, pivot tables, and advanced filters.

• Audit & Report: Cleanse raw export data from e-commerce platforms to create clear, actionable performance reports for the strategy team.

3. Workflow & E-com Automation

• Bridge the Silos: Identify manual inefficiencies between the storefront and the warehouse/agency.

• Low-Code Solutions: Build "low-code" bridges using Zapier, Make, or Power Automate. If a task—like syncing tracking numbers or updating stock levels—can be automated, you’re the one to do it.

4. Professional Communication & Triage

• Bridge the Gap: Turn technical data into human updates. With C1+ English, you will write professional, friendly emails and translate complex client feedback into specific, short internal tasks.

• Issue Triage: Serve as the first point of contact for onboarding-related questions. If an API feed breaks or a product configuration is off, you’ll document the issue and follow up until it's resolved.

5. AI-Assisted Productivity

• Next-Gen Workflow: Leverage AI tools to speed up your technical writing and data sorting.

• Human-in-the-Loop: Maintain a strict "verify everything" policy, double-checking AI outputs to fix mistakes and flag issues before they reach the client.

The Ideal Candidate

• E-commerce DNA: 3–5+ years in e-commerce support, operations, or customer management. You understand how an order moves from "Click" to "Doorstep."

• Adaptable: You are comfortable with frequent changes in tools, platform algorithms, and agency processes.

• Technical Logic: You understand in simple terms how APIs or data flows work and can write down clearly what happened when a system fails.

• Security Minded: You follow security rules (NDAs, password managers, 2FA) exactly.

Compensation & Benefits

• Competitive Salary: Highly competitive for the LATAM market, specially designed for ambitious younger profiles.

• 100% Remote: Full flexibility to work from your home office anywhere in LATAM.

• Time Off: 12 days of Paid Time Off (PTO) plus inclusion in the National Holidays plan.