Job Description: E-commerce Specialist

Schedule: 7:00 AM - 4:00 PM Pacific Time (Los Angeles, USA)

Target Start Date: As soon as possible (ideally within 1 week of offer acceptance)

Role Overview

The E-commerce Specialist works under the strategic direction of the E-commerce Manager and is responsible for executing initiatives that drive online sales and improve conversion rates. This hands-on role supports daily Shopify store operations, merchandising, landing page creation, app management to enhance the customer experience, email marketing campaigns, and SEO optimization. The ideal candidate is detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment.

Focus: All tasks are executed under direction with the goal of increasing conversions and driving revenue.

Key Responsibilities

• Shopify & Product Management: Execute direction from the E-commerce Manager to update prices, add new products, maintain homepage, collections, product pages, and create/maintain landing pages. Optimize listings for SEO and sales. Manage apps that improve the customer experience.

• Merchandising & Website Optimization: Execute merchandising directions to highlight products and promotions. Build campaign and promotional landing pages, troubleshoot site issues, and use apps strategically to increase conversions.

• Email & SMS Marketing (Klaviyo): Execute email and SMS campaigns and flows as directed. Segment audiences, monitor performance, and test for formatting, deliverability, and links.

• SEO & Site Performance: Support ongoing SEO initiatives including keyword implementation, on-page optimization, content updates, and technical SEO basics. Monitor performance using analytics and SEO tools and recommend improvements to increase organic traffic.

• General Support & Reporting: Execute tasks according to SOPs and instructions, communicate progress and issues, identify opportunities to increase sales, and collaborate with the design and customer service team as needed. Provide specific deliverables (e.g., written reports) exactly as requested.

• Ad Hoc Requests: Execute additional E-commerce related tasks as directed to support E-commerce D2C sales and operations, including any new responsibilities as needed.

Performance & Behavioral Expectations

(Note: These are critical requirements for success in this role)

• Follow Instructions Precisely: Must deliver exactly what is requested (e.g., providing a written report rather than a verbal update if asked). Deviations from specific requests are not acceptable.

• Strict Adherence to SOPs: It’s not enough to simply complete a task. You must review all relevant SOPs and meeting notes before submitting work, ensuring all rules and standards are fully applied.

• Timely & Proactive Communication: Must check emails and reply to messages promptly, keeping stakeholders updated on workflow progress without needing reminders.

• Exceptional Attention to Detail: Thoroughness and accuracy are mandatory to prevent common mistakes.

Qualifications & Tech Stack

• Experience: Minimum 1+ years of experience in a fast-paced eCommerce environment.

• Core Platforms (Required): Hands-on experience with Shopify (adding products, managing collections, landing pages, and apps) and Klaviyo- similar (email and SMS campaigns, segmentation, flows, and campaign testing).

• Additional Tools (Really nice to have): Familiarity with GA4, Google Search Console, Commission Junction, and Google Analytics.

• Bonus Apps: Experience with Timesact Pre-order, Conjured Memberships, heat map tools, and quiz apps is a plus (but easily trainable).

• Skills: Understanding of eCommerce best practices, including SEO and site optimization.

• Ability to follow strategic direction and execute tasks accurately and efficiently.

• Excellent organizational and communication skills.

• Positive, can-do attitude with initiative and follow-through.

What We offer

• Salary rate: within 800 and 1400 usd

• Contractor role

• Fully Remote

• 12 days of paid time off

• National Holidays

• Salary revisions yearly