About the Client:
Our client is a well-established company operating, They are known for their commitment to innovation and providing top-tier services to their customers. With a strong focus on efficiency and user satisfaction, they rely on a robust IT support team to maintain smooth operations and address technical challenges. This role offers the opportunity to work with a dynamic organization that values professional growth.

About the Role:
We are seeking a skilled and customer-focused IT Help Desk to join our team. The ideal candidate will have previous experience in technical support and troubleshooting, along with excellent communication skills in English (C1+ level is mandatory). This role involves assisting users with IT-related issues, ensuring smooth day-to-day operations, and providing high-quality support.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, chat, or Zoom.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and update software and applications.
• Assist with user account management, including password resets and access requests.
• Document issues, solutions, and best practices in the ticketing system.
• Escalate complex technical problems to higher support tiers when necessary.
• Ensure timely resolution of technical issues to minimize downtime.
• Maintain IT inventory and assist with equipment setup and maintenance.
• Educate users on best practices for IT security and software usage.

Requirements:

• Previous experience in an IT help desk or technical support role.
• C1+ level in English (both written and spoken).
• Experience with troubleshooting hardware, software, and network-related issues.
• Familiarity with ticketing systems and remote desktop tools.
• Basic understanding of Active Directory, Office 365, and VPN solutions.
• Excellent problem-solving skills and attention to detail.
• Strong customer service skills and ability to communicate technical information effectively.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Preferred Qualifications:

• IT certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.
• Experience supporting cloud-based applications and services.
• Knowledge of cybersecurity best practices.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A collaborative and supportive work environment.
• PTO

If you are a tech-savvy professional with a passion for helping others and solving IT issues, we encourage you to apply!